Covid-19 Information

Cancellation Policy
Payment and Cancellation 
The non-refundable deposit payment of 35% of the rental rate will be processed at time of booking. Final payment is automatically processed 30 days prior to arrival. Cancellations at least 30 days prior to arrival are refundable less the 35% deposit. Cancellations less than 30 days prior to arrival are subject to no refund. 
Travel Insurance
Travel insurance is available to help protect you before and during your trip in the event of sudden illness, medical emergency, natural disaster, delayed flights, road closures or lost or delayed luggage.
Contactless Check In/Out
Bypass the registration office with self check in/out onsite at most properties.
  • At time of booking you will be sent a secure e-sign rental agreement with our terms and conditions that will replace the traditional registration signature at check in.
  • Upon completion of the e-sign rental agreement, you will be sent the check in information with directions and codes to access the property. 
  • Our staff will call you the day before check-in to ensure you have all the information you need to check in and answer any questions you may have. 
  • To check out, please return any parking passes or keys to their designated place in the home. Refer to your confirmation email for property specific instructions. 
  • Check in time is 4:00 PM and check out time is 10:00 AM. We thank you for respecting these arrival and departure times so we may prepare the home for you, as well as the guest arriving after you. We do not guarantee 4:00 check-in as there may be a delay during peak volume periods. 

Cleaning Procedures 
CRMR cleaning procedures have always included professional laundry with high temp wash and dry settings, professional cleaning solutions, and high temp wash cycles on dishes. Additional procedures include use of PPE and professional disinfectant solutions on high touch areas, handles, and light switches. 

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