COLORADO ROCKY MOUNTAIN RESORTS
Reservation and Cancellation Policies
Payment of deposit constitutes an agreement between the renter and Colorado Rocky Mountain Resorts to rent the accommodations. All parties renting through Colorado Rocky Mountain Resorts hereby accept this reservation and cancellation policy. The renter hereby acknowledges and agrees to the following:
Payment and Cancellation: An initial non-refundable deposit of two nights is required at time of booking. Final payment is automatically taken 45 days prior to arrival. Cancellations at least 44 days prior to arrival are refundable less two nights lodging deposits per unit plus handling fees and applicable taxes. Cancellations less than 45 days prior to arrival are subject to no refund. We suggest that you purchase trip cancellation insurance to protect you in the event of unforeseen circumstances requiring the cancellation or interruption of your trip. Please contact us for additional details or to purchase this insurance protection.
Age Requirements: Silver properties require all guests to be 18 years of age or older or accompanied by a parent or legal guardian. Gold properties require all guests to be 21 years of age or older or accompanied by a parent or legal guardian. All platinum properties, townhomes and private homes require all guests to be 25 years of age or older or accompanied by a parent or legal guardian.
Check-in: Check in begins at 4pm. If the unit is available and ready, we will be happy to check you in early. For arrivals after business office hours, you will need to contact Colorado Rocky Mountain Resorts staff no later than the day prior to arrival to receive late check-in documents and instructions. Please call (970) 668-5151 for after hour emergencies. You must check in at the Colorado Rocky Mountain Resorts office that is located at 912 North Summit Blvd., Frisco. During periods of high guest volume, there may be a delay in the readiness of some units. We do NOT guarantee check in at 4PM. We appreciate your patience and understanding in this matter.
Check-out: Please check out no later than 10AM. Unfortunately there are no refunds for early departures. A fee will be charged at a rate of $30 per hour for any late departures that are not approved by a member of Colorado Rocky Mountain Resorts front desk staff. You only need to vacate the property by 10:00 am on the day of departure; keys may be returned anytime on your departure day. If departing prior to the office opening or after the office closing, please place keys and parking pass in drop box located in the front foyer. Guests must return all keys to our office at the time of check-out unless otherwise arranged in advanced by a member of the Colorado Rocky Mountain Resorts front desk staff. If a key is lost, stolen or accidentally taken home, we require a key charge of $50.00 per key to be paid at check-out or we will deduct the amount from the security deposit. Keys left in the unit at check-out will require a $25 recovery fee from the security deposit unless otherwise arranged. Late checkouts will be charged $30.00 per hour for each hour after 10AM, unless guest received a previously authorized late check-out by Colorado Rocky Mountain Resorts Staff; a full day charge will be assessed after 1PM.
Pets and Smoking are PROHIBITED: Pets and smoking are not permitted at any of Colorado Rocky Mountain Resorts rental properties. Please smoke in designated areas outside the unit and dispose of the cigarette butts in a proper receptacle. Guests not disposing of butts in a proper receptacle will be required to pay an additional clean-up fee. Guests violating either of these rules will be charged a minimum decontamination fee of $500 per each occurrence and will be evicted immediately with no refund.
Damage Deposit: A major credit card voucher for $500 ($1,000.00 for all platinum properties and private homes) will be authorized, imprinted and signed by the credit card holder at check-in. You will be obligated to pay for damage or negligent loss to the contents of the rental unit you occupy. Inspection of your unit after your departure will determine the cost of repairs/replacement. Cost may exceed the initial deposit amount.
Parking: Some properties only allow a certain number of vehicles per guest; please contact the front desk for further details. Colorado Rocky Mountain Resorts is not responsible for any theft or damage to the contents in your vehicle or the vehicle itself or for any costs associated from vehicles being towed.
Hot Tubs and Pools: There are times when hot tubs and pools are closed for cleaning, maintenance and repairs. There are no refunds if a property’s hot tub or pool is out of service. All guests enter hot tubs and pools at their own risk; please consult your doctor before entering a hot tub or pool. Colorado Rocky Mountain Resorts is not responsible for any medical conditions, doctor’s visits, loss of work, damage or theft of personal belongings, as a result of entering a hot tub, pool, or clubhouse. All guests must read and follow posted hot tub and pool rules. Private Hot Tubs: It is your responsibility to close the hot tub cover after each use. Please do not drink or smoke in the hot tub, you will be responsible for the cost to clean the hot tub upon departure if deemed beyond normal use.
Security Deposits: A major credit card will be authorized in the amount of $1,000.00 for all private homes and platinum properties. For all other properties, the authorization will be $500. The credit card will be authorized, imprinted and signed by the credit card holder at check-in. You will be obligated to pay for negligent loss or damage to the contents of the rental unit you occupy. Inspection of your unit after your departure will determine the cost of repairs/replacement. Cost may exceed the initial deposit amount. Some deposits may differ based on property.
Housekeeping: Prior to your arrival, accommodations are cleaned and provided with fresh linens and towels and a starter set of paper products and amenities. Any subsequent amenities will need to be purchased by the guest during your stay. Housekeeping services are available during your stay at an additional fee. Please call our office for current cleaning costs. Unless you have purchased one of our daily housekeeping services, you will not receive fresh towels and linens during your stay and will need to use either your private or complex washer/dryer. Any unwarranted service/maintenance will be charged to the guest.
Vacation Unit Disclaimer: No credit will be given to guest for structural circumstances not caused by Colorado Rocky Mountain Resorts. Colorado Rocky Mountain Resorts reserves the right to change units with like accommodations up to and including the day of arrival in case of unforeseen circumstances. Units, bedding arrangements, clubhouse and/or hot tub access are not guaranteed.
PLEASE FEEL FREE TO CONTACT US WITH ANY QUESTIONS
912 North Summit Boulevard, P.O. Box 1500, Frisco, CO 80443800.635.3434 970.668.5151 FAX 970.668.5462